United States Postal Service

Reviews about United States Postal Service

• Veronica

  May, 01 2018
  ★ ☆ ☆ ☆ ☆
  The staff at the New Providence Post Office are truly incompetent and uncaring. I recently mailed two packages via First Class mail with tracking confirmation. The packages were given to a clerk named Tara. I have a receipt confirming that the packages were accepted by the clerk at the post office. However, once given to Tara the packages seem to have completely disappeared from the tracking system. The tracking system says Accepted at post office and then nothing more. The packages are supposedly in transit but obviously haven't been delivered. I called and spoke to the manager Cynthia Moore. She was the rudest manager I have ever dealt with. I couldn't believe she was actually in charge. No wonder her staff are the way they are. Cynthia Moore seemed more concerned with protecting herself and covering up any incompetence on behalf of her staff, then helping me track down my packages. She treated me with a complete lack of respect. Her response was if a package is lost by her staff, even if there is tracking confirmation clearly indicating that a package is lost and even though the package is sent first class, there is nothing she can do. I know of no other business who will not refund a loss when it is clear through their own tracking system that they have misplaced a package. This is simply wrong. Whether a package is sent via media mail or next day priority the post office has an obligation to deliver their mail. And First Class mail is not the cheapest route. If they do not, and there is clear proof that they have not, they need to be held accountable. Any reputable organization should want to make things right for the customer when they are clearly in the wrong, instead of hiding behind the statement "you didn't send it priority so its your own fault." It is not my fault. I brought the packages to you. It is your business and your responsibility to deliver them. That is why you were hired. Of course, the post office has no incentive to deliver if every time they make a mistake they can say: well if you didn't send it Priority or if you don't have insurance, you're out of luck. Insurance and Priority should be for high value items with a time sensitive nature; for most people it doesn't make financial sense for small items and if the only way you are going to deliver something is if it is sent Priority, well then maybe you should just tell customers that is your policy up front. I think it is high time for the post office to be accountable for their actions. They seem to be charging more and more with less service. Cynthia Moore's treatment of people is truly a disgrace.

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Nearest places

• US Post Office

  Establishment, Post office

  ★ ☆ ☆ ☆ ☆

  1 reviews

  598 Central Avenue #7, New Providence, NJ 07974

  +1 908-277-0936

  usps.com
• Providence Liquors Inc

  Establishment, Liquor store

  ★ ★ ★ ★ ★

  1 reviews

  598 Central Avenue # 5, New Providence, NJ 07974

  +1 908-464-4242
• Coppola Ristorante & Pizzeria

  Establishment, Food, Restaurant

  ★ ★ ★ ★ ★

  1 reviews

  590 Central Avenue, New Providence, NJ 07974

  +1 908-665-0266

  coppolarestaurant.com
• ATM

  Establishment, Atm, Finance

  598 Central Avenue, New Providence, NJ 07974
• Rubino James M DMD

  Establishment, Health, Dentist

  ★ ★ ★ ★ ★

  1 reviews

  598 Central Avenue # 2, New Providence, NJ 07974

  +1 908-898-1888

  dentistnewprovidencenj.com

  Closed now: Until 09:00am tomorrow
• Szechuan Delight Chinese

  Establishment, Food

  ★ ★ ★ ★ ★

  1 reviews

  598 Central Avenue #4, New Providence, NJ 07974

  +1 908-464-0100

  szechuandelightnj.com

  Closed now: Until 12:30pm